Contact Methods
Email Support:
[email protected]
Hours of Operation
Our dedicated support team is available to assist you Monday through Friday, from 10:00 AM to 6:00 PM.
Response Time Commitments
We are committed to addressing your concerns promptly with the following service level agreements:
Critical Issues: Response within 2 hours
Medium Priority Issues: Response within 4 hours
Low Priority Issues: Response within 1 business day
What We Can Help With
Our support team is equipped to assist you with:
Bug reports and technical issues
Feature requests
Onboarding assistance
Any challenges encountered while using BigAtom products or services
Before Contacting Support
To help us resolve your issue more efficiently, please include the following information when reaching out:
Your name and organization
Detailed description of the issue
Screenshots or error messages (if applicable)
Steps to reproduce the problem
Any troubleshooting steps you've already attempted
We're committed to ensuring your success with BigAtom and look forward to assisting you!