To ensure that BigAtom can properly pull data, the connected Meta user profile must have full access to all the required accounts. If the currently linked user does not have complete access, another user with the right permissions should switch profiles and reconnect the assets.
Steps to Switch User Profile
1) Navigate to Settings from the bottom of the left-hand panel.
2) Click on Integrations.
3) Select Connect Meta Account and then Connect Ad Account.
4) At the top-right corner of the page, you will see the currently connected User Profile.
5) Click the dropdown menu and select Switch Profile.
6) Log in with your Meta user account credentials.
7) Once logged in, select and connect the relevant assets.
Important Notes
Ensure the Meta profile you switch to has admin or full access to the ad accounts, business manager, and assets you want to connect.
Without access, BigAtom may not be able to pull all the required data.